Over time individual employees and teams bring their own ways
of working to your association.
Idiosyncratic, inconsistent and disjointed processes can develop
and form a barrier to introducing more efficient, integrated ways
of working. Ultimately, this makes the organisation vulnerable.
If important information on members and projects is held in
personal systems, staff will find it difficult to cover for
absence. Corporate governance and service to users may also be
impaired. You need to ask:
- What different ways of doing things pervade the
organisation?
- How many different databases do you maintain?
- What would be the benefit of uniting your data?
- How would a system streamline processes?
Building a robust, efficient organisation means:
- Making information visible and accessible -
The valuable information you acquire on your members and on the
organisation must be made available to all authorised users, rather
than stored in departmental or personal ‘silos’. Being able to
securely access up-to-date, accurate information will drive
efficiency and support the delivery of member-oriented
services.
- Streamlining workflow according to best
practice - How could your organisation improve the content
and delivery of service without increasing the load on resources?
Your membership system should help you to apply best practice from
other organisations which will ensure today’s more commercial,
member-oriented practices are reflected in your campaigns and
services. Automating manual tasks ensures processes are performed
consistently and that work flows smoothly at every step, without
impediment.
