Membership management software

Increasingly, your members expect the same high standards of professional service from your organisation as from any supplier.

That’s why forward-looking associations are evolving into commercially aware, member-centric organisations. As these organisations, you need to ask:

• How can you manage complex membership schemes?
• How can you recruit and retain members with confidence, while offering even more value to members? 
• How can you put members at the heart of your organisation?

IRIS can help you to assure revenues and develop a sustainable organisation, without increasing your overheads.

Increased flexibility and efficiency around membership administration

• IRIS can help you to manage your network, however complex and hierarchical. From the initial membership enquiry to long-term renewals, you can effortlessly perform all the essential day-to-day administration that ensures your membership income is maximised. Free your team so they are involved only in the exceptions and queries that need their intervention.
  
  You could be empowered to offer a diverse choice of membership schemes: personal, joint, family, corporate, gift, member-get-member, annual, monthly...
  
  Reduce the administration load on your teams by enabling members to pay online and using different payment options. Automatically issue timely, personalised renewals and reminders. Swiftly follow up on late renewals and re-engage lapsed members.

Reduced attrition rates

• Drawing on a full contact history with your members, you’ll be able to access key information about members and use it to reduce membership churn. You can plan focused campaigns at renewal time, offering the scheme(s) most suited to members’ personal circumstances and target them with relevant information on activities that will engage and involve them long-term.

Demonstrating value for money

• With labour-intensive tasks such as managing renewals now taking just a couple of days rather than weeks, think how much more strategic your team can be. Their time and energy will be freed to deliver your membership promise, develop communities of members and provide the exceptional service that builds your reputation.