Increasingly, your members expect the same high standards of
professional service from your organisation as from
any supplier.
That’s why forward-looking associations are evolving into
commercially aware, member-centric organisations. As these
organisations, you need to ask:
- How can you manage complex membership schemes?
- How can you recruit and retain members with confidence, while
offering even more value to members?
- How can you put members at the heart of your organisation?
IRIS can help you to assure revenues and develop a
sustainable organisation, without increasing your overheads.
Increased flexibility and efficiency around membership
administration
- IRIS can help you to manage your network, however complex
and hierarchical. From the initial membership enquiry to long-term
renewals, you can effortlessly perform all the essential day-to-day
administration that ensures your membership income is maximised.
Free your team so they are involved only in the exceptions and
queries that need their intervention.
You could be empowered to offer a diverse choice of membership
schemes: personal, joint, family, corporate, gift,
member-get-member, annual, monthly...
Reduce the administration load on your teams by enabling members to
pay online and using different payment options. Automatically issue
timely, personalised renewals and reminders. Swiftly follow up on
late renewals and re-engage lapsed members.
Reduced attrition rates
- Drawing on a full contact history with your members, you’ll be
able to access key information about members and use it to reduce
membership churn. You can plan focused campaigns at renewal time,
offering the scheme(s) most suited to members’ personal
circumstances and target them with relevant information on
activities that will engage and involve them long-term.
Demonstrating value for money
- With labour-intensive tasks such as managing renewals now
taking just a couple of days rather than weeks, think how much more
strategic your team can be. Their time and energy will be freed to
deliver your membership promise, develop communities of members and
provide the exceptional service that builds your reputation.
